Support

Need help? Email us at info@innotronia.com.

You can also open Settings → Contact support in the game.

To help us find your game data, please include the player ID shown in Settings, your device model, and your iOS or Android version.

Common questions

A purchase did not arrive

Restart the game while online; pending purchases are delivered at start-up. If it is still missing, email us with the date of the purchase and your player ID.

Restore my Monthly Pass on a new device

Tap Restore purchases in the Shop or in Settings, signed in with the same Apple ID or Google account you bought it with. To take your progress to a new device, sign in with Apple or Google under Settings → Save progress on the old device first, then sign in with the same account on the new one. Without signing in, progress is stored only on the device and cannot be moved.

Cancel the Monthly Pass

iPhone: Settings → your name → Subscriptions. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the end of the current period. Deleting the game does not cancel the subscription.

Refunds

Payments are handled by the stores, so refunds are too: Apple · Google Play.

Delete my data

Settings → Delete my data erases your progress from the device; if you are signed in, it also deletes your account and your cloud save. To delete the analytics and purchase records held by our service providers, email info@innotronia.com with the subject “Delete my data” and your player ID. See the Privacy Policy.

Draw odds

The chance of every item, the guarantees and how duplicates work are on the Draw odds page, and in the game under Rates on the draw screen. Paid draws are not available in Belgium and Brazil.

Ad privacy choices

Open Settings → Privacy choices in the game to change your ad consent or to opt out of the sale or sharing of personal information.

Company

Atronia Innovations Inc.
3134 Friendswood Ave, El Monte, CA 91733, USA